Outsourcing PTC Windchill Operations – Administration & Support

Comprehensive support for your PTC Windchill: from administration to upgrades

Are you looking for a new certified Windchill partner?

Are you looking to outsource the operation of your PTC Windchill environment? Or are you planning to upgrade your Windchill version?

Talk to our Windchill experts.

We analyse your current situation and show you how outsourcing Windchill operations or carrying out a Windchill upgrade or update can be implemented effectively.

We operate as an independent service provider and complement the service portfolio of established PTC resellers.

The smooth operation of a PTC Windchill environment not only requires specialist expertise, but also ties up valuable IT resources on a day-to-day basis. Whether it’s complex system architectures, specific customisation or seamless version upgrades – without in-house specialists, your own PLM operations will quickly reach their limits.

As a certified PTC partner, we bridge this gap: we take care of reliable system administration, day-to-day business administration, ongoing support and upcoming upgrades on your behalf. This ensures maximum system availability, takes the pressure off your own team and provides customized support that is precisely tailored to your company’s processes.

Outsourcing Windchill operations – benefits

Unburden the in-house IT

Entrust recurring and specialised Windchill tasks to experienced experts.

Making specialist knowledge available

You gain access to Windchill expertise without having to maintain your own in-house specialists on a permanent basis.

Making operations more predictable

Clear processes, responsibilities and operational performance create transparency. Actively plan updates, rather than constantly postponing version changes

Reducing dependencies

Knowledge of Windchill is not confined to individual staff members or a single point of contact.

Developing the system further in the long term

Operations, administration, customisation, integration and further development can be considered as a whole.

Expertise & a holistic approach to your Windchill operations

Between specialized knowledge and capacity utilization: The challenge of Windchill operations

For small and medium-sized enterprises, the professional operation of Windchill often presents an organisational challenge. Providing stable and expert support requires technical expertise, Windchill-specific administrative skills and an understanding of the company’s PLM processes. Finding a member of staff who combines all these skills is often very difficult. At the same time, the demand is frequently not great enough to keep a specialist Windchill administrator fully occupied on a permanent basis.

For many medium-sized companies, this therefore raises the question: Do we really need to maintain all our Windchill expertise in-house? Is that still economically viable for us today?

The alternative: Windchill expertise as a service

Rather than maintaining a specialist in-house on a permanent basis to handle all tasks, companies can outsource Windchill administration, operation and updates to a specialist, certified partner. This gives them access to up-to-date technical and specialist Windchill expertise, exactly when it is needed.

What does SF offer businesses with an existing Windchill installation?

Specialisation – Windchill is our area of expertise.
Flexibility – You can draw on expert resources when they are actually needed.
Cost-effectiveness – You do not need to utilise the full capacity of a specialist administrator on a permanent basis.
Experience – Our experts are familiar with various Windchill architectures, configurations and typical challenges on Windows and Linux operating systems

As a certified PTC Windchill partner, Software Factory can take on either the entire Windchill operation or individual tasks as required – ranging from technical system administration and business administration to support, optimisation and version updates.

Windchill Administration and Support: Our Services

Windchill System Administration

Installation, configuration, system operation, monitoring and administrative tasks, patch management on Windows and Linux operating systems

Windchill Business Administration

Workflows, users, roles, permissions, organisations and administrative processes

Windchill Support

Error analysis, troubleshooting and support for technical issues

Windchill Performance

Analysis and optimisation of system performance

Windchill Updates & Upgrades

Planning and technical implementation of updates and version changes

Windchill Customisation

Customisation and extension of the Windchill environment

Interfaces & Integration

Integration into existing IT and system environments

Data migration

Migration of CAD data, documents, items and bills of materials

Further development

Technical implementation of new requirements and optimisation of existing solutions

Windchill Navigate

Installation, configuration, system operation, customisation

Enquiry & advice

Describe your use case – our experts will analyse your current situation and develop the right operating model to meet your requirements.

Frequently asked questions about Windchill system operation

Is it possible to outsource PTC Windchill operations?

Yes. Companies can outsource Windchill administration and system operations, either in full or in part, to a specialist service provider. The scope ranges from individual administration and support tasks to the complete management of Windchill operations.

What does Windchill system administration involve?

System administration includes, amongst other things, technical configuration, system monitoring, administrative tasks, error analysis, performance issues and support with updates and upgrades.

What is the difference between Windchill System Administration and Business Administration?

System administration primarily deals with the technical operation of the Windchill environment. Business administration covers administrative tasks within the Windchill application, such as users, roles, organisations, permissions and business configurations. PTC also distinguishes between these areas in its own documentation.

Who can help with a Windchill upgrade?

A specialist Windchill partner can assist with the planning, preparation, technical implementation and follow-up work involved in a version upgrade. Particular attention should be paid to customisations, interfaces, data and the existing system architecture.

Can Software Factory take over the entire operation of Windchill?

Yes, depending on the existing environment and the desired operating model, Software Factory can take on the entire operation or individual tasks such as administration, support, updates, performance optimisation and further development.

Does Software Factory also support existing Windchill customisations?

Yes. As well as administration and operations, our expertise also covers customisation, workflows, interfaces, APIs and Java-based extensions.

Can Software Factory take over the operation of Windchill on Linux?

Software Factory supports Windchill operations not only on Windows but also on Linux operating systems. We have many years’ extensive experience with Linux operating systems.

Can Software Factory take over an existing Windchill environment?

Yes. Following a structured analysis of the existing Windchill environment, we can take over the agreed tasks from the previous service provider. In doing so, we will examine, amongst other things, the system architecture, Windchill version, configuration, customisation, interfaces and existing operational processes.